Terms & Conditions

These Terms and Conditions ("T&Cs") apply to all purchases made through the Mercer Melbourne website.

For any questions regarding these terms, you can contact us at: info@mercermelbourne.com

1. Applicability

By placing an order on the Mercer Melbourne website, you accept these Terms and Conditions without reservation.

These conditions apply to all orders placed by consumers through our website.

2. Product Information

We do our best to describe products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur.

Photographs displayed on the site are for illustrative purposes only. Photos are not contractually binding.

3. Order and Payment

Orders are processed after receipt of full payment.

Available payment methods may vary by country and are displayed during the order process.

The seller reserves the right to cancel or refuse an order in the event of a payment issue or suspected fraud.

4. Processing and Delivery

Processing time: 1 to 3 business days Estimated delivery time: 5 to 10 business days, depending on the customer's location.

Shipments are made directly from our supplier located in China.

As such, the consumer acts as the importer of the product into the country of destination.

Accordingly, all costs related to importation, including but not limited to:

Import GST
Customs duties
Customs clearance and administration fees

are entirely at the consumer's expense and may be claimed by customs authorities or the carrier before or upon delivery.

Mercer Melbourne cannot be held responsible for these fees or for any delays related to customs procedures or transport.

5. Right of Withdrawal

In accordance with applicable legislation, the consumer has a 30-day right of withdrawal from the date of receipt of the product, without having to provide a reason.

Return procedures are detailed in our Returns and Refunds Policy available on the site.

6. Order Cancellation

Cancellation of an order is possible within 12 hours after the order has been placed.

After this period, the order may already be in processing and cancellation can no longer be guaranteed.

For any cancellation requests, please contact: info@mercermelbourne.com

7. Liability

Mercer Melbourne cannot be held responsible for delivery delays related to carriers, customs procedures, or other circumstances beyond its control.

The customer is responsible for the accuracy of the information provided when placing the order, in particular the delivery address.

8. Legal Guarantees

Products sold benefit from the legal guarantees provided by applicable legislation, including:

The statutory guarantee of conformity
The guarantee against hidden defects

In the event of a defective or non-conforming product, the customer may contact our customer service to obtain an appropriate solution.

9. Complaints Procedure

Complaints can be submitted in writing to: info@mercermelbourne.com

We will endeavour to respond within 5 business days.

10. Intellectual Property

All content on the website (texts, photos, logos, graphic elements) belongs to Mercer Melbourne and may not be used without prior authorisation.

11. Applicable Law

These general terms and conditions are governed by Australian law.

Terms & Conditions