Shipping Policy
Shipping Policy
At Mercer Melbourne, we do our best to deliver your order as quickly and reliably as possible. This page contains the information regarding our shipping and delivery policy.
Processing Time
Orders are generally processed within 1 to 3 business days after receipt of payment.
Once your order has been shipped, you will receive a confirmation email containing your parcel tracking information.
Delivery Time
The estimated delivery time is 5 to 10 business days, depending on the customer's location.
These timeframes are provided as a guideline. Delays may occur due to circumstances beyond our control, particularly during busy periods, logistical constraints, or customs procedures.
Shipping Method and Product Origin
Orders may be shipped directly from our supplier located in China.
Depending on the destination country, import fees or customs duties may be applied by the relevant authorities or carrier.
Shipping Costs
Shipping costs are displayed during the checkout process before the order is finalised.
These costs may vary depending on:
- The weight of the parcel
- The country of delivery
- The selected shipping method
Shipping Liability
Delivery responsibility is covered until the parcel is marked as delivered by the carrier to the address provided at the time of order.
It is the customer's responsibility to verify the accuracy of the delivery information provided when placing the order.
In the event of an incorrect address provided by the customer, Mercer Melbourne cannot be held responsible for delivery delays or failures.
Any address errors must be reported within 24 hours of placing the order.
Contact
For any questions regarding shipping or delivery, you can contact us at:
Email: info@mercermelbourne.com