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Job Opportunity: Customer Service & Online Fashion Advisor — Mercer Melbourne

Are you drawn to timeless elegance and enjoy advising customers with care and precision?

Mercer Melbourne is looking for a Customer Service & Online Fashion Advisor to support the growth of our brand.

Inspired by the heritage of our Carlton boutique, Mercer Melbourne offers an elegant and comfortable wardrobe for women and men who appreciate beautiful fabrics and refined cuts.

As a customer service advisor, you will be at the heart of our customer relationships and contribute to delivering an attentive and seamless online experience.

Your Responsibilities

  • Respond to customer enquiries via email and chat
  • Advise customers on products, sizes, and styles
  • Support customers before and after their orders
  • Manage order tracking and returns
  • Help improve the shopping experience on our online boutique
  • Contribute to the creation of content and fashion advice for our customers

Your Profile

  • You are passionate about fashion and timeless elegance
  • You have excellent written and interpersonal skills
  • You are organised, detail-oriented, and customer-focused
  • Experience in customer service or e-commerce is a plus
  • You enjoy working in a dynamic digital environment

What We Offer

  • A position within a fashion house rooted in Carlton heritage
  • An elegant and supportive working environment
  • Flexible hours with the option of partial remote work
  • Staff discounts on our collection
  • A competitive salary with opportunities for growth

Interested?

Send your CV and motivation letter to: info@mercermelbourne.com

Job Opportunity: Marketing & Fashion Content Assistant — Mercer Melbourne

Do you love fashion, beautiful imagery, and the world of premium brands?

Mercer Melbourne is looking for a Marketing & Fashion Content Assistant to support the development of our online presence.

As part of our team, you will help create and share content that reflects the elegant and timeless world of Mercer Melbourne.

Your Responsibilities

  • Contribute to content creation for our online boutique and social media
  • Write and optimise product descriptions
  • Assist in organising photo shoots and visual content
  • Support email campaigns and marketing activities
  • Follow fashion trends and propose new content ideas

Your Profile

  • Passion for fashion and a strong sense of aesthetics
  • Excellent writing skills in English
  • Eye for detail and visual presentation
  • Affinity with social media and digital marketing
  • Autonomy, creativity, and initiative

What We Offer

  • A creative environment within a Melbourne fashion house
  • A varied role combining fashion, communication, and content creation
  • Flexible working hours
  • Staff discounts on our collection
  • A stimulating workplace with a passionate team

Interested?

Send your CV and a few examples of your work to: info@mercermelbourne.com