★★★★★
Verified
The packaging is gorgeous. Tissue paper, a thank you card from Helen and Mark, lovely touches. The cardigan is soft and well made. This is how shopping should feel.
Mercer Melbourne opens its doors online
For seventeen years, Mercer Melbourne has been a boutique tucked away in a quiet Carlton terrace.
No website, no fanfare. Just regulars who came back each season, and the occasional Melburnian who'd been told by a friend.
We never needed to be anywhere else.
But over the years, more customers asked the same thing: do you ship to Sydney? To Adelaide? To the coast? Friends who'd moved away, family interstate, Melburnians who'd relocated.
This year, we finally built the setup to say yes.
Mercer Melbourne is now online.
Same boutique, same standards, same considered approach. What Melburnians have known for seventeen years, we're finally ready to share with the rest of Australia.
TRUSTED BY THOUSANDS OF AUSTRALIANS
What our first online customers say
4.9 average rating
★★★★★
Verified
Bought this jacket after my mate kept raving about his. Fits really well, good quality, looks great with jeans. Arrived in 4 days. Will definitely buy again.
★★★★★
Verified
Popped into the boutique on Saturday and bought a couple of jumpers for my husband. Lovely staff, beautifully wrapped. So glad they finally have a website, my sister keeps asking me to send her things.
★★★★★
Verified
Really happy with this polo. Soft material, fits well, looks great. Quick delivery to Brisbane too. Highly recommended.
★★★★★
Verified
Wore this to my 60th and got loads of compliments. The fabric feels lovely and the cut is really flattering. So pleased with it. Thanks Mercer!
★★★★★
Verified
Beautiful dress. Wore it to my husbands work do last weekend and a few of the girls asked where i got it from. Good quality, fits true to size.
★★★★★
Verified
Living in this set! So soft and comfy, perfect for working from home. Fabric is much thicker than I expected which is nice. My daughter wants one now too.
★★★★★
Verified
Great quality jumper, the elbow patches are a nice detail. Fits well, washed it once and held up fine. Had a question about sizing and the response was quick and helpful. Will be back.
★★★★★
Verified
Was a bit nervous ordering after getting burnt by one of those Facebook shops last year, but this is the real deal. Lovely jumper, proper wool, and arrived beautifully packaged. Very happy.
★★★★★
Verified
Lovely loafers, very comfortable from the first wear. Beautiful colour, exactly as pictured. Great service too.
FAQ
Once your order is confirmed, you'll receive an email with your order number and a tracking link.
You can track your parcel here:
Track your order
If you haven't received your tracking email within 48 hours of ordering, please check your spam folder or get in touch — we'll send it through straight away.
We accept returns within 30 days of delivery, provided items are unworn and in original condition with tags attached.
To start a return, please contact our team first so we can guide you through the process.
Once we've received and inspected the returned piece, your refund will be processed to the original payment method within 5–7 business days.
Return shipping is at the customer's expense, unless the item is faulty or we've made an error — in which case we'll cover it.
We're here to help. Reach out via our contact page and our team will get back to you the same day, usually within a few hours.
To keep your Mercer pieces looking their best for years to come, we recommend hand washing in cool water.
After washing, gently press out excess water (do not wring) and lay flat to dry on a clean towel, away from direct sunlight.
Every piece comes with care instructions on the inside label — please follow them carefully to preserve the quality of your
garment.
Our pieces are designed to fit true to size, as detailed in our size guide.
If you're between sizes, we recommend going up a size for a more relaxed fit — particularly with our knitwear and outerwear.
Still unsure? Get in touch — our team is happy to recommend the right size.